Over the years she has managed several large and long-term projects where documentation played an important role. She taught several companies in the graphical industry how to create usable documentation. She likes to dig into the HTML code, to research a new help format or help you define the best documentation mix for your software and your users. If she tells you the software planning is a bit too optimistic, you better believe her. But if she tells you the documentation will be ready in 3 weeks, you can also count on that.