Speaker's corner
In the Speaker's corner, experts of Human Interface Group share their view on hot topics in the domain of usability and user-centered design.
Human scientists belong in ICT
29/11/2011“Well, how is your teaching career working out for you? The most beautiful job in the world, isn’t it?” Almost 20 years had passed and he, my former Dutch teacher, still remembered me. That I dreamed about walking in his footsteps. ...
The manual is dead. Long live the manual!
04/10/2011When was the last time you curled up in bed with a really good user manual just for the sheer joy of reading it? Never? No wonder: we know that people don’t actually read manuals. They just want to get started as quickly as possible. The...
Usability is our highest priority. But…
28/06/2011Every once in a while, when I meet a contact for a new project, The One Quote comes out: “Usability is our top priority [and that’s why we’re planning to hire you]”. This is typically followed by examples of why usability is s...
E-commerce: from satisfaction to delight
26/05/2011When was the last time you booked a vacation in a travel shop? Chances are that you booked online since booking travel online has become a commodity nowadays. Yesterday I am exploring options for my summer holidays. Guess what? It appears to me that ...
Are we innovative, or aren't we?
25/03/2011It happened again two weeks ago. I was giving a talk on User Experience Design and I promised the audience I would uncover some secrets about innovation at the end of the show. And yep, you actually could see their ears growing and each one of them e...
One down, how many to go?
28/02/2011Oh sure, we all laughed our pants off. Me too, I admit. It was superb television. Three men in a container making fun of a giant telecom operator. Especially poor chap Matthieu - the security guy that was so unfortunate to be working the early shift ...
Yelo's IX (Imperfect Experience)
20/01/2011“Watching television will enter a new dimension,” the ads told me, so I was very curious about that “new dimension” experience. How would the designers manage to offer this ‘watching television’ functionality on ...
November 11 was World Usability Day. You didn’t notice? Neither did I.
15/11/2010The World Usability Day Committee is ecstatic: “World Usability Day 2010 is behind us! We are happy to report another successful global event. More than 44 countries participated, hosting more than 154 events. Thank you to the over 2,...
Change is always positive...or not?
17/09/2010"Revolutions which are not supported by a critical mass are doomed to fail." "Change imposed on people will invoke resistance – and possible rejection of that change." "People who are not involved in a new approach are ...
Hospital user experience
28/05/2010On 29 November last year I ended up in hospital after a rather serious fall from the stairs. When I woke up at the ICU after about four days, the first thing I saw was a PC monitor at the foot of the bed. Still confused as a result...
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Video Testimonial
Bianca Reuse talks about how Randstad dealt with change management issues, resulting in a smooth implementation with maximum user acceptance.