Whitepapers
The consultants of Human Interface Group publish in-depth whitepapers on user-centered design, user documentation and training. If you would like a copy of one of our whitepapers, please submit your credentials and you will be directed to our download section.
Our whitepapers are also available on WhitePaper Central.
Change Management in an IT Project
28/09/2011
“HELP! I need to change!!!”
This white paper will let you in on 10 secrets to making change management work !
E-commerce Usability: Creating Customer Delight
27/05/2011
Some Baby Boomers may still struggle with the idea of buying something without seeing or touching the actual product. But for Generation X and beyond, who witnessed the birth and rise of e-commerce, buying online feels as natural as stepping into the store around the next block.
People buy where they find delight, uniqueness, where shopping is a positive event, not a hassle. And that’s a challenge for an online store.
Are you running one? Designing one? Or you’re curious how e-commerce sites can become more successful? Get ready for loads of ideas and tricks of the trade.
User Research Techniques
28/02/2011
Doesn’t everyone from time to time dream about the goose that lays the golden eggs? And even better, that all your customers love to buy those eggs?
We sure do. Or let’s say, we love to lay such eggs ourselves (so to speak, that is…). But we know from experience that it isn’t that simple. If you come up with something that has no fit with what people need, people simply won’t use or buy it. It’s key to match your customer needs with features, functionality and service offering they really need. Want to know how to do that?
Designing Touch Screen Interfaces
16/11/2010
Designing a touch screen interface, whether it is for consumer or business use, is never ‘a quick job’. When a touch screen product fails, the failure is often linked to commonly made slip-ups. Want to design touch screen experiences that delight people?
Designing content rich websites
17/09/2010
A website with lots of content, a very diverse user group, and to everyone's taste... how do you go about it? Get started with our white paper. We will explain how to start creating your website. From the first draft over information architecture to search strategy. And from Playmobil to IMDB. Want to find out?
Mobile UX Design
27/05/2010
Looking at a website on a phone often feels like being in the first row of an IMAX theatre. You are getting more and more frustrated because you feel you are missing out on the real action. And when everything is finished, your head aches. Surely you do not want your users to feel that way.
Online help that really helps
19/02/2010
The success of any software or technology largely depends on its level of user satisfaction. If you have a great and user-friendly product, your users may have a wonderful user experience. But when they are faced with a problem for which they do not seem to find a solution, they will get frustrated.This is where online help comes in as the perfect solution to avoid frustration and make sure your users can easily find an answer to any question they may face when using the software.Man beats machine
05/10/2009
Why usability research should value quality over quantity
If you want to know what your users want, whether they like your product or whether it has some serious usability problems, many different usability research methods exist. Lately, several quantitative research methodologies like eye tracking and mouse tracking have become very popular. This is not so surprising because they deliver impressive amounts of numbers, statistics and graphs.
The question is whether this supposedly watertight ‘data evidence’ for usability problems is enough to actually resolve these problems. Once the evidence has been gathered, how do we proceed to achieve solid usability solutions?
The People Factor in Change Management
22/06/2009
Do you ever wonder why so few organisations succeed in successfully going live with their new business application? Why so few users truly accept their new application once it has been implemented, even when a lot of time and money has been invested in the development process? In this white paper you can read how to make your own implementations more successful by efficiently tailoring your change management to your end users’ needs.
International Usability Testing
23/03/2009
We don't have to tell you that user experience research can contribute to the development of a new application. However, this becomes considerably more difficult if you develop a tool or application for the international market. The use of body parts such as an eye or a mouth to clarify the function of buttons is an absolute no-no in Japan. Translations can also throw a serious spanner in the user experience works.
Senior Project Manager Sigrid Vandenweghe uses her years of experience to show the pitfalls of user testing in an international environment. She explains how to plan, organise and execute the tests. She concludes by giving hands-on tips on how you can make the international test program a pleasant experience. In doing so, she only focuses on a single objective: to gather relevant data in order to offer a better product.
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Video Testimonial
Bianca Reuse talks about how Randstad dealt with change management issues, resulting in a smooth implementation with maximum user acceptance.